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Welcome to Darwen Healthcare Online

Our Mission Statement : "Where your health matters"

Darwen Healthcare aims to provide quality care to patients in the area.  Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

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Cyber Attack Update - 14 May 2017

Darwen Healthcare will be open as usual on Monday following the cyber attack which took place on Friday 12 May 2017 and affected the NHS and many other organisations around the world.

We may not yet have full access to patient records, prescriptions and appointment systems but we are using well-tested contingency plans to ensure that services can continue to be provided.

The NHS is asking patients to continue to use the NHS wisely and remember that they can seek help and advice from a range of other sources, such as pharmacies or 111.

What you can do to help:

Before contacting the practice, consider if it is urgent, could it wait or could you be helped by another service for example NHS 111 or local pharmacy?

People who have GP Appointments should turn up as normal unless they are contacted directly and told not to.  Please do not ring us to check as we will be extremely busy.

If you need to book an urgent GP Appointment on Monday morning, you will be able to do so but please bear with us, if you have difficulty in getting through to your practice and keep trying. 

Please bear in mind that we may be running more slowly than usual and be patient with staff.

Our electronic call queuing systems have been temporarily affected.  You can still ring the practice on the usual number, but may experience some delays in getting through.  If this happens, please keep trying to get through. 

Thank you for your patience and understanding while NHS IT technicians work to resolve the problem.

Cervical Screening

CERVICAL SCREENING AWARENESS WEEK 12 - 18 JUNE 2017 PLEASE RING 226711 or email darwen.healthcare.nhs.net FOR AN APPOINTMENT

The practice has allocated extra smear appointments to raise awareness. Is your Cervical Smear Overdue?  Contact Gillian on 01254 226711 or Reception on 01254 226691 to book your appointment with either Katrina, Debbie, Louise or Fiona.

For a video on the screening guide please click here.  This useful video is also available in 8 other languages which you can choose from.

For a wealth of further information on Cervical Screening and Cervical Cancer please visit www.jostrust.org.uk/.  This website is sure to answer any queries you may have.  If you feel you want to discuss your smear test further our Practice Nurses will be more than happy to go through the procedure with you.

Are you a Carer please contact Tracey or Louise on 01254 226691 to book an annual health check.

Not been to the GPs for a while then if you are aged 35-74 please contact the practice to book in for your free NHS Health Check.  Click here for more information.

Darwen Healthcare CQC

Darwen Healthcare successfully registered with the Care Quality Commission under the Health and Social Act 2008 and we are extremely proud to have been awarded outstanding.

Cetificate of Registration

Statement of Purpose

Practice Leaflet:

We have reviewed our practice information leaflet and this is now available to download here.

Test results

Please contact the practice on 01254 226691 option 3 for your test results after 11am.  Please note that any investigations requested by the hospitals will be sent back to them. 

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given us prior permission for the release of this data or they are not capable of understanding the results and this is recorded in your medical record.

 

Contraception

Did you know we offer long term contraception? We fit & replace coils as well as fit implants Your doctor can help you choose the right method of contraception (family planning). Our nurses can administer the contraceptive injection and we are a condom distribution point. Please contact Reception on 01254 226691 for appointments. Contraception Services can also be accessed at Barbara Castle Way Health Centre on Tel: 01254 617100

How is your Health Record Used?

For information on how your health record is used, Summary Care Record or Care.Data please see 'Your Health Records' on the right hand side under further information.

Patient's with Asthma

Please see our further information section on Asthma for advice on what to do if you have an attack, asthma care and reviews. 

Smoking Cessation Clinics:

If you would like help in stopping smoking, please click here for a more information and a list of clinics in the area.

Named GP

All patients within the practice have a named, accountable GP. If a patient expresses a preference to change to an alternative GP within the practice then we will try to accommodate this request.

 If you are unsure who your named GP is please contact us on 01254 226691 or email: darwen.healthcare@nhs.net

Patient Reference Group - Update

Next Meeting is being held on Monday 15 May 2017  5.30 -7.00pm.

The group would benefit from a diverse selection of patients: e.g. young patients, patients with a disability, patients that suffer from chronic diseases such as diabetes, asthma and COPD, patients who work, patients who are job seekers, patients who are retired and patients who are teenagers. If you are interested in becoming a member of the "PRG" then please contact either Susan Hill or Ann Neville at darwen.healthcare@nhs.net. The Patient Reference Group is run by patients with the support of the practice.

Welcome to the third Patient Reference Group Spring 2017 Newsletter

Previous Newsletters:

newsletter

Click onto Patient Group for further details under Have your say for more information.

The PRG undertook a patient satisfaction survey.  You can view the results here and they are also displayed on our PRG board in reception.  Special thanks to the PRG for developing the questionnaire and to the patients who kindly completed it.

If You Don't Need It - Cancel it!

In the month of Mach 2017 190 appointments were lost; 60 patients failed to attend their GP appointment and 130 failed to attend their Practice Nurse/HCA appointments.  This is a huge amount of clinical time lost. Please remember to cancel your appointment so it can be offered to somebody else.


Welcome to Patient Access - online booking

If you would like to register for PATIENT ACCESS so that you can view some parts of your medical record, book routine appointments or order repeat prescriptions all online - please download a registration form to complete or alternatively ask at our reception for a pack.

Patient Access Information Leaflet

Patient Access Application Form

If you have registered with Patient Access then click here to order your prescription and book appointments or otherwise click here to use the existing system for ordering your prescription.


Friends and Family Test: To have your say click here!

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click on the link under 'Have your say'.

To view results click

Friends & Family Feedback January 2017

Friends & Family Feedback December 2016

Friends & Family Feedback November 2016

Friends & Family Feedback October 2016


Protected Learning Time /Staff Training 2017-2018

In order for the doctors and clinical staff to attend learning time in 2017 the practice provides emergency cover from 12:30 -6:30 pm on the following dates:

Tuesday 20 June 17

Wednesday 27 September 17

Thursday 19 October 17

Thursday 23 November 17

Wednesday 21 February 18

Tuesday 22 March 2018

Please note that the practice phones and reception are still manned by our administrative staff.

Chaperone Policy:

Darwen Healthcare is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

Our Opening Hours

See the appointments page for full details of our opening and consulting times

GP Patient Survey

The GP Patient Survey is an independent survery run by Ipsos MORI on behalf of NHS England.  The survey is sent out to over a million people across the UK.  The results show how people feel about their GP practice.  To see our practice's results please click here.

Your Support Your Choice - Supporting People To Live Well 

A friendly service providing free information, help and advice.  They have a wide range of support from local organisations including workshops, taster sessions, peer support groups and drop ins.  Click here for more information or contact 01254 292620.

 

 

(Site updated 15/05/2017)
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