Welcome to Darwen Healthcare Online
Our Mission Statement : "Where your health matters"
Darwen Healthcare aims to provide quality care to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
If you are using Internet Explorer and are having problems viewing this site please CLICK HERE to find out how best improve your viewing
***Changes to Repeat Prescription Ordering***
Please note from Wednesday 12 October 2016 the practice will no longer accept prescriptions requests from Community Pharmacies. Please order via patient access (allows an audit trail within the patient record) or email if possible, dropping your request off at the practice or via our dedicated prescription line. Your Community Pharmacies can continue to collect & deliver your prescriptions.
FLU CLINICS NOW TAKING PLACE - Eligibility shown under Clinics and Services at the top of the screen
BUT YOU CAN BOOK NOW ON 01254 226691 OPTION 3.
We are offering our standard weekday clinics but have also added the following:
Saturday 1 October 2016 09:30 -12:00
Monday 3 October 2016 17:30 -19:00
Saturday 8 October 2016 09:30 -12:00
Are you a Carer? Contact Gillian on 01254 226711 or Louise on 01254 226691 to book an annual health check.
If you are aged 35-74 please contact the practice to book in for your free NHS Health Check. Click here for more information.
Darwen Healthcare CQC
Darwen Healthcare successfully registered with the Care Quality Commission under the Health and Social Act 2008
Cetificate of Registration
Statement of Purpose
We have reviewed our practice information leaflet and this is now available to download here.
Please contact the practice on 01254 226691 option 3 for your test results after 11am. Please note that any investigations requested by the hospitals will be sent back to them.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given us prior permission for the release of this data or they are not capable of understanding the results and this is recorded in your medical record.
Is your Cervical Smear Overdue? Contact Gillian on 01254 226711 or Reception on 01254 226691 to book your appointment with either Katrina, Debbie, Louise or Fiona.
For a video on the screening guide please click here. This useful video is also available in 8 other languages which you can choose from.
For a wealth of further information on Cervical Screening and Cervical Cancer please visit www.jostrust.org.uk/. This website is sure to answer any queries you may have. If you feel you want to discuss your smear test further our Practice Nurses will be more than happy to go through the procedure with you.
Your doctor can help you choose the right method of contraception (family planning). Our nurses can administer the contraceptive injection and we are a condom distribution point. Dr Morris has a monthly Implant/Coil Clinic. Please contact Julie Hull on 01254 226691 for appointments. Contraception Services can also be accessed at Barbara Castleway Health Centre on Tel: 01254 617100
How is your Health Record Used?
For information on how your health record is used, Summary Care Record or Care.Data please see 'Your Health Records' on the right hand side under further information.
Patient's with Asthma
Please see our further information section on Asthma for advice on what to do if you have an attack, asthma care and reviews.
Smoking Cessation Clinics:
If you would like help in stopping smoking, please click here for a more information and list of clinics in your area.
All patients within the practice have a named, accountable GP. If a patient expresses a preference to change to an alternative GP within the practice then we will try to accommodate this request.
If you are unsure who your named GP is please contact us on 01254 226691 or email: email@example.com
Patient Reference Group - Update
Next Meeting is being held on Monday 26 September 2016 5.30 -7.00pm.
The group would benefit from a diverse selection of patients: e.g. young patients, patients with a disability, patients that suffer from chronic diseases such as diabetes, asthma and COPD, patients who work, patients who are job seekers, patients who are retired and patients who are teenagers. If you are interested in becoming a member of the "PRG " then please contact either Susan Hill or Ann Neville at firstname.lastname@example.org. The Patient Reference Group is run by patients with the support of the practice.
Welcome to the third Patient Reference Group Newsletter.
Newsletter July 2015
Click onto Patient Group for further details under Have your say for more information.
The PRG undertook a patient satisfaction survey. You can view the results here and they are also displayed on our PRG board in reception. Special thanks to the PRG for developing the questionnaire and to the patients who kindly completed it.
If You Don't Need It - Cancel it!
In the month of August 2016, 66 appointments were lost; 53 patients failed to attend their prebooked appointments and 13 failed to turn up for their emergency on the day appointment!!! Please remember to cancel your appointment so it can be offered to somebody else.
Welcome to Patient Access - online booking
If you would like to register for PATIENT ACCESS so that you can view some parts of your medical record, book routine appointments or order repeat prescriptions all online - please download a registration form to complete or alternatively ask at our reception for a pack.
Patient Access Information Leaflet
Patient Access Application Form
If you have registered with Patient Access then click here to order your prescription and book appointments or otherwise click here to use the existing system for ordering your prescription.
Friends and Family Test: To have your say click here!
The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click on the link under 'Have your say'.
To view results click
Friends & Family Feedback August 2016
Friends & Family Feedback July 2016
Friends & Family Feedback June 2016
Friends & Family Feedback May 2016
Friends & Family Feedback April 2016
Friends & Family Feedback February 2016
Friends and Family Feedback January 2016
Friends & Family Feedback December 2015
Friends & Family Feedback November 2015
Friends & Family Feedback October 2015
Friends & Family Feedback September 2015
Friends & Family Feedback August 2015
Friends & Family Feedback January - July 2015.pdf
Protected Learning Time /Staff Training 2016:
In order for the doctors and clinical staff to attend learning time in 2016 the practice provides emergency cover from 12:30 -6:30 pm on the following dates:
12 April, 28 April 16, 23 June 2016, 12 July 2016, 28 September 2016, 20 October 2016, 22 November 2016. Please note that the practice phones and reception are still manned by our administrative staff.
Darwen Healthcare is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
Our Opening Hours
See the appointments page for full details of our opening and consulting times
GP Patient Survey
The GP Patient Survey is an independent survery run by Ipsos MORI on behalf of NHS England. The survey is sent out to over a million people across the UK. The results show how people feel about their GP practice. To see our practice's results please click here.
Your Support Your Choice - Supporting People To Live Well
A friendly service providing free information, help and advice. They have a wide range of support from local organisations including workshops, taster sessions, peer support groups and drop ins. Click here for more information or contact 01254 292620.
(Site updated 25/09/2016)