COVID 19 Information and Accessing our Services safely

Accessing our Services during COVID 19 Restrictions

Access to General Practice

Your GP Practice is still open

  • Due to the coronavirus outbreak, how you contact your GP surgery will be different at the moment. This is to limit face-face contact where possible and help stop the spread of coronavirus
  • Face-to-face appointments are available to all patients, but you may be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you.
  • In addition to face-to-face consultations, many GP practices are offering consultations online or over the phone. This can be a convenient and flexible way to receive healthcare but if you would prefer to see a GP or healthcare professional in person then this can be arranged for you.

Ways to seek healthcare advice from a GP

  • Call your surgery to discuss a face-to-face or virtual (telephone or video) appointment
  • Call NHS 111 or go online to seek advice
  • Download the NHS App to order repeat prescriptions, book appointments and check your symptoms

 Access to General Practice

 What happens if I need an appointment?

  • Please do not attend to the surgery if at all possible to book an appointment.
  • You can contact us via telephone on 01254 226691 or use the MyGp App or Patient Access to book an available telephone slot.
  • When you contact the surgery for an appointment your receptionist will book you a virtual appointment either by Video Consultation or Telephone. Video is the preferred option as the clinician and you can see one another.
  • The Clinician will then call you to discuss your problem around the time agreed. Please note that the clinicians do run over if dealing with complex medical situations.
  • The Clinician will manage your problem as a video or telephone consultation however if necessary the clinician may need to see you face to face and this will be arranged by  an administrator.
  • If you are asked to come into the surgery for a face to face appointment, please remember to wear a face covering.
  • Measures are in place to keep you safe from infection if you are invited to the surgery.

GP Practice One way system for social distancing

There is now a one way system in operation at Darwen Healthcare and social distancing measures are in place.

Patients will notice protective screens are in place at the reception desks, these are purely to protect staff and patients to minimise infection risk.

Patients must follow the new system to abide by government social distancing measures.

Your temperature will now be taken on arrival at the practice.


Queries can often be dealt with remotely by phone on 01254 226691, email or using the Contact us via this website


The NHS in Darwen Healthcare and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

 Please visit to find the latest advice and information

  • Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. 

    Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

    Everyone is being reminded to follow Public Health England advice to:

    • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
    • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
    • Avoid touching your eyes, nose and mouth with unwashed hands.
    • Avoid close contact with people who are unwell.

    You can find the latest information and advice from Public Health England at Further information is available at