Darwen Healthcare

Message to ALL OUR patients who have a flu appointment booked at Darwen Healthcare Saturday 18 or Sunday 19 September 21.

Due to a driver delivery shortage our flu supply has been delayed by 4 days.

Patients who have a mobile number listed are in the process of receiving a text detailing their rescheduled appointment those that do not have a mobile will be contacted by end of business today and offered an alternative appointment.

We appreciate your patience whilst we complete the mammoth tasks of reallocating appointments and do hope you will support us whilst this work is continued. Many staff are working in excess of their normal hours to complete this

England’s Chief Nurse has today reminded the public that everyone accessing or visiting healthcare settings must continue to wear a face covering and follow social distancing rules.
Covid restrictions will end in many settings in England from Monday. However, Public Health England’s infection prevention control guidelines and hospital visiting guidance are set to remain in place for all staff and visitors. That means NHS visitor guidance will stay in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected.
Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment. The NHS will continue to support staff in ensuring that the guidance is followed in all healthcare settings.

Telephone 01254 226691 then select:

• Opt 1 Prescriptions
• Opt 2 Home Visit or Cancel Appointment
• Opt 3 Make an Appointment or Speak to Reception
• Opt 4 To speak to Medical Secretaries 

Email: darwen.healthcare@nhs.net

the online booking system for telephone and video consultations is available via myGP app or Patient Access

For the foreseeable future consultations will be preferably by a video call to a smart phone or tablet or telephone if video is not an option. If the clinician needs you to have a face to face consultation this will be arranged. You can download more information about using video consultations from the link on the right

 We have also developed a nursing strategy for patients who receive check-ups for their chronic disease to ensure that their care is still delivered.

To Contact us online or find out today's opening times please click here

We are aware of the difficulties that some of our patients are experiencing in getting through to the practice on the telephone. We do apologise and we are working hard to resolve this with our IT/telephone supplier.

We are aware that during peak periods, for example, Monday mornings, phone lines tend to be by far the busiest,the increase use of the system for booking Covid Vaccinations as acerbated the demand.

Practices in Pennine Lancashire are working with the supplier to migrate away from what was an old system to a new one and work is planned to conclude by the end of the current month.

This new system has additional capacity for practices when they are experiencing a high volume of calls. We will keep patients up to date with this and in the meantime ask patients to bear with us, particularly during peak periods